Refund Policy

This Refund Policy explains how refund requests for WebhookBridge subscriptions and one-time message packs are handled. Payments are processed through Whop and remain subject to Whop’s checkout terms, payment policies, and applicable law.

1. Subscription Plans

WebhookBridge paid subscriptions are billed per Discord server through Whop. Current subscription plans may include Basic, Pro, and Business plans.

Subscription fees are generally non-refundable after a billing period begins, except where a refund is required by applicable law or we determine that a billing error occurred.

2. Cancellation and Future Renewals

You may cancel a paid subscription through the billing options available from Whop. Cancellation stops future renewal charges but does not automatically refund the current billing period.

Access to paid plan features may continue until the end of the already-paid subscription period, depending on the Whop membership status and the options shown at checkout.

3. One-Time Business Message Packs

Active Business servers may purchase one-time extra-message packs through the /dashboard command.

Once Whop confirms payment and the credits are added to the Discord server, a message pack is generally non-refundable because it is a digital usage credit that is immediately available to the server.

Unused add-on credits remain available while the Discord server keeps an active Business subscription. If the server moves to a lower plan or its Business subscription ends, unused add-on credits are removed. Add-on credits have no cash value and are not transferable to another server.

4. When a Refund May Be Considered

We may investigate and, where appropriate, issue a refund or another suitable remedy when:

• You were charged more than once for the same purchase because of a billing error;
• A payment was completed but the purchased message pack was not credited to the intended Discord server;
• We made a clear billing or technical error that we cannot reasonably correct; or
• A refund is required by applicable law.

5. Non-Refundable Situations

Except where required by law, refunds are generally not available for:

• Unused time in an active or cancelled subscription period;
• Unused message-pack credits after they have been added to a server;
• Unused add-on credits that are removed after the server moves to a lower plan or its Business subscription ends, where the removal follows the purchase terms shown before checkout;
• Inability to use a third-party webhook destination, automation platform, API, Discord server, or internet connection;
• Messages that could not be delivered because of an invalid, unavailable, blocked, or misconfigured webhook destination; or
• Purchases made by a Discord server administrator who was authorized to create the checkout for that server.

6. How to Request Help or a Refund Review

If you believe there was a billing error or that a purchased message pack was not credited correctly, contact us promptly with the Whop purchase email, approximate purchase date, Discord server name, and a description of the issue.

We may ask for additional information needed to locate and review the purchase. Submitting a request does not guarantee a refund.

7. Refund Processing

If a refund is approved, it will be processed through Whop using the original payment method where possible. Processing time depends on Whop, the payment provider, and the customer’s bank or payment service.

8. Changes to This Policy

We may update this Refund Policy as the Service, billing options, or applicable legal requirements change. We will update the “Last updated” date when changes are made.

Contact

For billing questions, technical help, or a refund review, contact WebhookBridge at: